INTELLIGENT SERVICE & ASSET MANAGEMENT

Every request.
Every asset.
One connected story.

Connect IT service management, asset lifecycles, inventory and procurement on Microsoft Dynamics 365. Give employees a clearer route to help, and give service teams the context to act.

Explore xDesk Experience the solution modules

Service, logistics and IT financials. Connected by design.

THE CONNECTED SERVICE ECOSYSTEMONE FOUNDATION

Self-servicePeople & requests Service deskCases & SLAs Asset lifecycleOwnership & value InventoryStores & movement ProcurementRequests & vendors InsightReports & trends

Connected contextMICROSOFT DYNAMICS 365

An illustrative capability map, not a product screen. Explore the connected areas of the xDesk platform.

Service managementRequests, cases & knowledge

Asset & inventoryLifecycle, stores & costing

ProcurementPurchase context & vendors

Mobile & insightField execution & analytics

MORE THAN A TICKET QUEUE

See the service.
Understand the whole operation.

A support request rarely stands alone. It involves a person, a device, a configuration, a stock decision or a supplier. xDesk brings those records together for internal employees and external customers alike.

01 / EMPOWER

A simpler route to help

Give people one place to request services, follow progress and find answers in a centralized knowledge base.

02 / COORDINATE

Context travels with the work

Connect incidents to assets and user profiles, with assignment, approvals and service-level monitoring across departments.

03 / ACCOUNT

Visibility beyond resolution

Keep inventory movement, acquisition, depreciation, IT costs and procurement context in the same operating picture.

Service management across industries. xDesk supports organizations that need to coordinate help, equipment and operational accountability. It can serve as a focused platform or be scoped within a wider Dynamic Government program.

A PRACTICAL THREAD THROUGH THE PLATFORM

From a request for help
to a traceable outcome.

Follow an illustrative equipment request. The route depends on the service, available stock and approval policy, not every request requires purchasing or the same steps.

01
Request
An employee chooses a service and provides the information needed to act.
02
Route & approve
The request reaches the responsible role or team; required approvals and SLA targets guide the work.
03
Fulfil
Allocate available stock, arrange an exchange or connect a purchase request to inventory intake.
04
Record & learn
Retain asset and service context, close the task and review operational trends.

WHEN STOCK IS AVAILABLE

Connect the store to the user.

Inventory and exchange workflows connect stock movement to service delivery, while asset records retain the equipment’s assignment and lifecycle context.

WHEN NEW SUPPLY IS NEEDED

Connect IT to purchasing.

Link inventory intake to a purchase request and retain vendor and pricing context through delivery. Procurement remains part of the same platform story.

CONNECTED CORE CAPABILITIES

Service. Assets. Purchasing.
Without losing the thread.

xDesk combines service operations, logistics and financial context on a shared Microsoft Dynamics 365 foundation. Start with the operational need and configure the connections that support it.

01 / SERVICE

INTELLIGENT IT SERVICE MANAGEMENT

Make help a managed process.

Build a structured service catalog and move requests through defined teams, approvals and service targets instead of disconnected handoffs.

Service Catalog Studio for publishing services and request forms
Asset- and user-linked cases with third-party vendor escalation
Automated assignment and multi-department service flows
Response and resolution SLA monitoring
Centralized knowledge for consistent answers and self-service

02 / LIFECYCLE

ASSET & CONFIGURATION MANAGEMENT

Know the equipment behind the case.

Manage hardware, software and accessories through their lifecycle. Keep the asset record, user context and configuration information connected to support work.

Multi-tier asset categorization
Lifecycle tracking from acquisition through disposal
Ownership, assignment and warranty context
Configuration item records through the CMDB
Asset values, depreciation, IT budgeting and costing

03 / LOGISTICS

MULTI-STORE INVENTORY CONTROL

Keep every movement in view.

Coordinate multiple stores and locations with stock levels and movement transactions connected to the wider asset and service operation.

Multi-store and location-based stock visibility
Movement between stores with quantity adjustments
Delivery, exchange and physical-count operations
QR code generation and barcode scanning
Reorder triggers at configured minimum thresholds

04 / PURCHASING

INTEGRATED ENTERPRISE PROCUREMENT

Bridge IT operations and supply.

Retain a traceable path from the initial requirement to vendor delivery. Connect purchasing decisions to the inventory and equipment they create.

Purchase request linkage for inventory intake
Traceability from request through vendor delivery
Consolidated vendor details
Standard pricing context for future purchasing
Connected IT financials rather than an isolated service queue

ONE PLATFORM / ROLE-SPECIFIC WORK

The right context.
For the person taking action.

Role-based portals give employees, managers and support teams distinct views of the same service operation. Administrators maintain the catalog and configuration that shape those experiences.

EMPLOYEES

Ask. Track. Self-serve.

Submit a request, follow its status, review assigned assets and find knowledge articles without losing the service context.

MANAGERS

Review with context.

Review and approve requests, understand the service requirement and oversee team activity from the manager workspace.

SUPPORT TEAMS

Keep the work moving.

Receive, process, update and close tasks with linked assets, user profiles, knowledge and SLA targets available to the team.

Administration that shapes the service. xDesk provides a unified admin panel and Service Catalog Studio for forms, process stages, SLA settings and assignment rules. Permissions and organizational authority are configured during implementation.

BEYOND THE FIXED DESK

Take the operation
to the point of work.

The dedicated xDesk mobile app supports on-site teams, storekeepers and warehouse staff, keeping field execution connected to the core platform.

FIELD OPERATIONS

Work where
the asset is.STOCK · MOVE · VERIFY

Stock checksStore transfersDelivery & exchangePhysical counts

Illustrative capability view, not a mobile app screenshot.

Field activity, connected back.

Manage stock, execute transfers, handle delivery and exchange requests, and run live physical counts. Synchronization keeps mobile activity connected to the platform’s inventory records.

Dedicated mobile experience for logistics tasks
Live synchronization with the core xDesk architecture
Stock, transfer, delivery and exchange execution
Physical-count workflows at the point of inventory

Device support, connectivity, offline behavior and synchronization rules are confirmed against the selected deployment and operational scope.

FROM OPERATIONAL RECORD TO INSIGHT

See the pattern.
Not just the next ticket.

Bring service and inventory data into reporting, dashboards and analysis. Follow workload, stock distribution and malfunction trends before deciding what needs attention.

REPORTING & ANALYTICS

The operational picture.

Power BI and Excel integration support reports and interactive charts. Inventory dashboards connect transaction volumes, historical trends and stock distribution to underlying asset records.

Request volumes and service performance
Active cases and malfunction trends
Inventory movement, distribution and history
Drill-down from charts to asset context

ASSISTANCE & ADVANCED ANALYSIS

More ways to explore the data.

xDesk includes an OpenAI helper and automated workflows. Advanced analytics add 3D geospatial views and what-if scenarios for exploring trends and possible outcomes.

AI assistance within the service experience
Power BI and live-pivot analysis
Geographic views and scenario analysis where scoped
People retain responsibility for approvals and decisions

Reporting models, data quality, refresh schedules, AI connectivity and advanced visualizations depend on the approved configuration. Sample dashboard figures are illustrative, not measured customer outcomes.

EXPERIENCE THE SOLUTION MODULES

Inside the workspace.
Closer to the real workflow.

Explore 10 rendered views from the xDesk interface. Open any image for a larger view and a clear description of the work it supports.

Self-service & requests

xDesk screen: Self-service home — **Self-service home**Review request statuses, open work, alerts, announcements and items waiting for approval from the service overview.

xDesk screen: Guided service selection — **Guided service selection**Choose a service category before entering a request, with the catalog organizing the available service options.

xDesk screen: Service-specific request form — **Service-specific request form**Provide account-request details in the configured form, with required fields and supporting request context.

Service desk & knowledge

xDesk screen: Employee request queue — **Employee request queue**Review the service queue, request priorities, assignment and service-level context in one operational view.

xDesk screen: Service Catalog Studio — **Service Catalog Studio**Organize service categories and maintain request forms, approval processes, SLA settings and assignment rules.

xDesk screen: Centralized knowledge base — **Centralized knowledge base**Browse categorized guidance to find answers and support consistent service resolution.

Assets & configuration

xDesk screen: Assigned asset workspace — **Assigned asset workspace**Review the equipment assigned to a user and the asset context available within the self-service workspace.

xDesk screen: Configuration management database — **Configuration management database**Review a configuration item and its illustrated dependencies, owner group, environment and related configuration records.

Reports & administration

xDesk screen: Service reports and analytics — **Service reports and analytics**Inspect sample request volumes, resolution times, SLA trends and channel distributions. All figures are illustrative.

xDesk screen: Unified administration panel — **Unified administration panel**Review user administration, role context and the system modules that support the xDesk workspace.

These are illustrative product screenshots, not live applications. Names, dates and figures are sample data. Available fields, permissions and workflows depend on the approved xDesk configuration.

THE MICROSOFT FOUNDATION

One stack.
A deployment that fits.

xDesk is built on Microsoft Dynamics 365 and connects its service, asset, inventory and procurement capabilities with the Microsoft tools and platform services used across the organization.

EXPERIENCES → OPERATIONS → FOUNDATION

Connected by design.

Self-service and manager portals, a support console and mobile app connect to the ITSM, asset, inventory, IT financials and procurement core. Reporting, automation and AI assistance extend that operation.

Microsoft Dynamics 365Microsoft AzurePower PlatformPower BIMicrosoft 365TeamsSharePointOpenAI helper

Existing Microsoft investments can shape the delivery design. Licensing, identity, integration endpoints and third-party service access are confirmed during scoping.

THE POWER OF CHOICE

Choose the operating model.

Cloud: a cloud-hosted implementation around the approved requirements
Private cloud: a private deployment model aligned with organizational policy
On-premises: an entity-hosted deployment option
Governance: role permissions, workflows, record controls and integration boundaries

xDesk follows ITIL v4 practices and aligns with ISO 9001 and ISO 42001, with Azure-related ISO 27001/27017/27018 standards at the platform level. Applicable certifications, their scope and supporting evidence must be confirmed; platform compliance does not automatically certify an organization or every xDesk deployment. Cloud-dependent functions require a compatible design.

BEFORE THE NEXT STEP

Start with your operation.
Define the right scope.

A walkthrough can focus on your services, approval responsibilities, equipment lifecycle, stores and Microsoft environment.

Is xDesk just an IT ticketing system?

No. The platform connects IT service management with asset and inventory management, IT financials, procurement, reporting and mobile field operations. Service cases can carry user and asset context rather than remaining isolated tickets.

Can employees, managers and support teams use different workspaces?

Yes. xDesk provides employee self-service, manager approval and support-team portals. Roles, visibility and approval authority are configured for the organization.

How does procurement connect to inventory?

Inventory intake can link to purchase requests, with vendor details and pricing context retained across the route to delivery. The final purchasing workflow and integrations are defined during implementation.

Can xDesk support multiple stores and field teams?

Yes. xDesk supports multiple locations, stock movement with quantity adjustments, QR/barcode automation and a dedicated mobile app for transfers, delivery/exchange requests and physical counts.

Does the AI helper approve requests or make final decisions?

AI is an assistive layer, not a replacement for accountable decisions. The organization defines access, connected services and the review rules. Managers and service teams retain approval and operational responsibility.

Are these solution screens a live application?

No. The gallery contains rendered views of the xDesk interface, with illustrative names, dates and figures. Request a guided walkthrough to review the actual configuration and deployment relevant to your organization.

Which deployment and compliance claims should we confirm?

xDesk offers cloud, private-cloud and on-premises deployment options. Confirm feature availability, licenses, integration needs, data residency, security requirements and the scope of any certification evidence for the chosen design.

CONNECT YOUR SERVICE OPERATION

Bring the whole service story together.

Let’s map your requests, people, assets, stores and purchasing handoffs, and define the right xDesk scope.

Request an xDesk walkthrough Explore the portfolio

Every request.Every asset.One connected story.

See the service.Understand the whole operation.