Privacy Policy & Terms of Use

For CRM Solutions & Mobile Apps

Ratification of the Agreement

* To be a member of the platform of BlueLink Solutions, first of all it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for BlueLink Solutions. By filling in and ratifying the registration form or getting any services or ordering a meal using this system, the user agrees to be bound by the user agreement of BlueLink Solutions.

* You are responsible for making all arrangements necessary for you to have access to the online platform. You are also responsible for ensuring that all persons who access the online platform through your Internet connection are aware of these online platform terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and BlueLink Solutions, without limitation or qualification. The term "you" or "You" shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the site. BlueLink Solutions reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the sites shall be subject to the then-current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications.

The terms and conditions apply to BlueLink Solutions online platform and its associated applications on iPhone, iPad, Android, and mobile site platforms


Membership system for BlueLink Solutions

Any member of BlueLink Solutions has a “user name” and “password” which are determined by the member herself/himself. The "user name" is personal to the member and the same “user name” is not given to two different members. The “password” is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. BlueLink Solutions is not liable for any problems, which may arise from the use of password. BlueLink Solutions informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails. BlueLink Solutions does not share the user information with the third party companies – the phone number may be shared with the restaurant which deals with take-out foods, in order to provide a faster and correct delivery. For the user to connect to the services, which require a membership of BlueLink Solutions, the user must enter the user name and password. This process is called “login” to BlueLink Solutions.

By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.

Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.

You may not use the site for any unlawful or unauthorized purpose, including without limitation to:

distributing any unlawful, libelous, abusive, threatening, harmful, obscene or otherwise objectionable material
transmitting material that constitutes a criminal offense, results in civil liability or otherwise breaches any laws, regulations or codes of practice.

Interfering with any other persons use or enjoyment of the site.
Damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means.


Responsibilities of the Member

During the use of the services of BlueLink Solutions, the member accepts and undertakes:

The information in the registration form is correct; in the conditions that this information is required the member is the only responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her membership may be terminated.

The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of BlueLink Solutions, all the files uploaded to BlueLink Solutions and the personal information sent, and that in no way BlueLink Solutions shall be held liable for these files, not to access any services provided in BlueLink Solutions unauthorized and in any way other that the one identified by BlueLink Solutions; not to change the software in any way; not to use the software which is identified as being changed; and to indemnify BlueLink Solutions for all material and moral losses in the event the member does not comply with the aforementioned articles, BlueLink Solutions shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the Laws of Egypt and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of BlueLink Solutions live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users,

All of the records or materials obtained by using the services of BlueLink Solutions are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of BlueLink Solutions for any commercial and advertising purposes without obtaining the consent of BlueLink Solutions

BlueLink Solutions may monitor all system at any time or continuously

BlueLink Solutions may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”, The clients must pay the service fee which is notified previously at the time of delivery of products; otherwise the products shall not be delivered to the clients. not to access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the site or with respect to content on the site; not to use the site to engage in commercial activities apart from sanctioned use of BlueLink Solutions services; not to copy any content, including, but not limited to restaurant menu content and third-party reviews, for republication in print or online; not to create restaurant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the site; not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or

not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked sites (including those of our restaurant partners).

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the online platform. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the online platform.

Credit or Debit cards used in placing orders through the online payment gateway on BlueLink Solutions online platform or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.



Visitor material and conduct

Other than personally identifiable information, which is covered under the BlueLink Solutions Privacy Policy, any material you transmit or post to this online platform will be considered non-confidential and non-proprietary. BlueLink Solutions will have no obligations with respect to such material. BlueLink Solutions and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

You are prohibited from posting, uploading or transmitting to or from this online platform any material that:

  • Breaches any applicable local, national or international law;

  • Is unlawful or fraudulent

  • Amounts to unauthorized advertising; or

  • Contains viruses or any other harmful programs.

  • You may not misuse the online platform (including by hacking)

  • Any comments or feedback that you submit through the online platform must not:

  • contain any defamatory, obscene or offensive material;

  • promote violence or discrimination;

  • infringe the intellectual property rights of another person;

  • breach any legal duty owed to a third party (such as a duty of confidence);

  • promote illegal activity or invade another’s privacy;

  • give the impression that they originate from us; or

  • be used to impersonate another person or to misrepresent your affiliation with another person.

    The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay BlueLink Solutions for all costs and damages which it incurs as a result of you breaching any of these restrictions.

    BlueLink Solutions will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.


Prohibited Activities

You may not access or use the online platform for any other purpose other than that for which BlueLink Solutions makes it available. The online platform is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by BlueLink Solutions. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following:

  • criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets;

  • advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by BlueLink Solutions;

  • systematic retrieval of data or other content from the online platform to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from BlueLink Solutions;

  • making any unauthorized use of the BlueLink Solutions services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email;

  • engaging in unauthorized framing of or linking to the online platform;

  • transmitting chain letters or junk email to other users;

  • using any information obtained from the online platform in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent;

  • engaging in any automated use of the system,
    such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools;

  • interfering with, disrupting, or creating an undue burden on the online platform or the networks or services connected to the online platform;

  • attempting to impersonate another user or person;

  • using the username of another user;

  • selling or otherwise transferring your profile;

  • using any information obtained from the online platform in order to harass, abuse, or harm another person;

  • using the BlueLink Solutions service as part of any effort to compete with BlueLink Solutions or to provide services as a service office;

  • deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the online platform;

  • attempting to bypass any measures of the online platform designed to prevent or restrict access to the online platform, or any portion of the online platform;

  • Harassing, annoying, intimidating or threatening BlueLink Solutions company through any medium of communication or to any of its employees or agents engaged in providing any part of BlueLink Solutions Company services to you.

  • displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the online platform on behalf of that person, such as posting blogs or bulletins with a commercial purpose;

  • deleting the copyright or other proprietary rights notice from any Contribution or BlueLink Solutions Content; and

  • using the online platform in a manner inconsistent with any and all applicable laws and regulations.

  • Any other suspected malicious activities on BlueLink Solutions online platform or applications.



Authority of BlueLink Solutions

BlueLink Solutions may temporary suspend or completely cease the system operation at any time.

BlueLink Solutions shall not have any responsibilities against the members of BlueLink Solutions or any third parties due to the temporarily suspension or completely cessation of the system operation.

The user name and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by BlueLink Solutions. BlueLink Solutions may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by BlueLink Solutions.

BlueLink Solutions does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.

BlueLink Solutions has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by BlueLink Solutions. BlueLink Solutions shall not be held responsible for back-up and delete processes.

BlueLink Solutions has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside.

The sales of BlueLink Solutions are limited to the current availability of menus of the firms provided in BlueLink Solutions. BlueLink Solutions is not responsible for any item ordered and not delivered by the restaurant due to unavailability.

BlueLink Solutions has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by BlueLink Solutions. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from BlueLink Solutions.

The obligation to change the information in relation to the price and product specifications, which are provided to sell in BlueLink Solutions, belongs to the companies which have cyber restaurants in BlueLink Solutions. In the event of any misinformation relating to the price and specifications of products, BlueLink Solutions may correct this mistake by cancelling the order.

BlueLink Solutions may provide transition for a member to other online platforms. In this case, the member agrees that BlueLink Solutions shall not be responsible for the context of the online platforms, which the member may access through its site.

BlueLink Solutions may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.

BlueLink Solutions may change in time the services for which any membership is not required to a form, which requires membership. BlueLink Solutions may provide addition services, change some of the services partially or completely, or transform into a paid service.

BlueLink Solutions Tracks Employees current location to manage their signing status "As employee can sign in to work from the work place then leave, then come back to work place & sign out from there" So This feature requires the application to run background service to record the employee current location.
This service would stop immediately when the employee sign out from work.

This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.


Guidelines for Reviews

Reviews are approved based on the following criteria:

Reviewers must have had an experience with the restaurant firsthand.

BlueLink Solutions are not obligated to approve reviews on the site. A subset of the potential reasons for rejection are:

Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.

Irrelevant or non-indicative content

Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.

References to illegal activity or uncorrelated references towards society’s traditions and values.

Conflicts of interest: Competing restaurants are not allowed to post negative reviews. Violation of this might result in permanent removal from our online platform.

Allegations of health code violations.

Outdated and obsolete information


Reviews are not endorsed by BlueLink Solutions, and do not represent the views of BlueLink Solutions, our parent companies, our subsidiaries. BlueLink Solutions does not assume liability for any review or for any claims, liabilities or losses resulting from any use of our sites, or information on our site.

OWNED BY BlueLink Solutions

Reviews are owned by BlueLink Solutions exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. BlueLink Solutions is under no obligation to pay the author or anyone else for their reviews.

Termination of agreement

BlueLink Solutions may terminate this agreement unilaterally at any time.


Restrictions for Non-Personal and Non-Commercial Use

You agree that the consequences of commercial use or re-publication of content or information of BlueLink Solutions may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that BlueLink Solutions will be entitled to temporary and permanent injunctive relief to prohibit such use.



Validity of BlueLink Solutions records

In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified BlueLink Solutions records and the right to tender an oath in relation to the fact that these records are kept in due form.



Governing law & competent

These Online Platform Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Online Platform Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.



If any part of these Terms of Use is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.



BlueLink Solutions grants you permission (which may be revoked at any time for any reason or no reason) to view the site and to download, email, share via social networking or print individual pages from the site in accordance with these Terms of Use and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted.

*You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by BlueLink Solutions, you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site. BlueLink Solutions reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from BlueLink Solutions. You may become a "fan" of the site or share links to the site via social networking technology reference on the site. Any rights not expressly granted herein are reserved.


Intellectual Property Rights

The content on the online platform ("BlueLink Solutions Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to BlueLink Solutions, and are subject to copyright and other intellectual property rights under state of Kuwait and international conventions. BlueLink Solutions Content, includes, without limitation, all source code, databases, functionality, software, online platform designs, audio, video, text, photographs and graphics. All BlueLink Solutions graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of BlueLink Solutions com in Kuwait and/or other countries. BlueLink Solutions's trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of BlueLink Solutions. BlueLink Solutions Content on the online platform is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the online platform to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from BlueLink Solutions is prohibited.

Provided that you are eligible to use the online platform, you are granted a limited license to access and use the online platform and the BlueLink Solutions content and to download or print a copy of any portion of the BlueLink Solutions content to which you have properly gained access solely for your personal, non-commercial use. BlueLink Solutions reserves all rights not expressly granted to you in and to the online platform and BlueLink Solutions Content and Marks. If you download or print a copy of the BlueLink Solutions content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the online platform or features that prevent or restrict use or copying of any BlueLink Solutions content or enforce limitations on use of the online platform or the BlueLink Solutions content therein.


Contribution License

By posting contributions to any part of the online platform, you automatically grant, and you represent and warrant that you have the right to grant, to BlueLink Solutions an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the online platform or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing.

BlueLink Solutions has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.


Links to and from other online platforms

As a courtesy to you, the site may offer links to other online platforms. Some of these online platforms may be affiliated with BlueLink Solutions while others are not. BlueLink Solutions is not responsible for the contents of any online platform pages created and maintained by organizations independent of BlueLink Solutions. Visiting any such third-party online platform pages is at your own risk. BlueLink Solutions has no control of these third-party online platform pages, nor can it guarantee the accuracy, completeness, or timeliness of information in third-party online platform pages. Your use of such information is voluntary, and your reliance on such information should be made only after independent review. References to commercial products or services within any such third-party online platform pages do not constitute or imply an endorsement by BlueLink Solutions. By using the site, you acknowledge that BlueLink Solutions is responsible neither for the availability of, nor the content located on or through any third-party online platform pages.


Limitation of Liability

To the extent permitted by law, BlueLink Solutions provides this site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither BlueLink Solutions nor BlueLink Solutions directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.




You agree to indemnify and hold BlueLink Solutions, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the site, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the site, your violation of these Terms of Use, and any other acts or omissions relating to the site.